Shop Leadership Definition, Guidelines, and Expectations
Shop leaders are the foremost ambassadors of their areas and Twin Cities Makers as an organization. They are the amazing members of our community that step up to take charge of an area to help guide its direction and keep it running smoothly.
Definition
Shop managers and assistant managers are members appointed by the board to lead one of the shop's departments.
What they do:
Guide the department
Engage the community
Manage volunteers to help maintain the shop
Make sure tools are being maintained
Make sure the shop area is staying well organized and relatively clean
Be an example for the community
Expectations
Shop managers are leaders in our community and as such certain expectations are placed on the role
Be a model member of the community and be an example for others
Be active in the community
Be communicative with the community around your area. Be it email lists or being active in slack, make sure you are letting members know what is going on, how they can pitch in, and what is coming down the pipeline
Facilitate documentation, organization, and maintenance
Create or facilitate creation of clear paths for tool training and “check off” processes for tools
Foster a welcoming environment for everyone, and actively encourage volunteerism
Step Down Gracefully
If you are unable to perform your duties for a period of time, let the board know so arrangements can be made to accommodate
If you no longer have the time or energy to be a leader, step down from your position. There is no shame in needing to take care of yourself
Duties
Respond to department emails in a timely manner
Report area needs, plans, and concerns to the board each month by the first Tuesday of the month via a shop report (required at least once a quarter but can be every month if there are updates)
Submit PEX Card expense reports to the Treasurer in the proper format
Mentor, Coach and/or find resources in the community to help educate others
Endeavor to attend All Quarterly Clean-ups or assign a proxy in your place to lead the clean-up efforts
What Shop Managers Can Expect From the Board
We will take concerns seriously and will work with managers to try and resolve them
We will consider creating a temporary replacement position if a manager needs to be absent for an extended period of time
We will seek manager input when we are considering making changes that impact departments
We will strive to promptly process reimbursements and refilling of Pex cards upon receiving proper documentation
Active involvement on our part with the community as well
Guidance, the Know-how of Being a Shop Manager
There is a lot to being a shop manager and this guide seeks to link to all the guidance you need to have to be able to be an effective area manager at Twin Cities Maker.